Privacy Policy

1. Data We Collect

• Account information such as name, email, phone number, username, and profile image.
• Order and transaction data including items, amount, delivery mode, order status, and timestamps.
• Address and drop-spot information required for campus deliveries.
• Support communications and feedback submitted through official channels.
• Technical telemetry such as device/browser type, logs, and performance diagnostics.

2. Why We Use Data

• To process orders, coordinate stall operations, and enable delivery execution.
• To verify payments, prevent fraud, and maintain platform safety.
• To improve product reliability, service quality, and customer experience.
• To send transactional notifications related to orders, payments, and account activity.
• To comply with legal obligations, dispute handling, and audit requirements.

3. Data Sharing Principles

• Data is shared with relevant stall/scout parties only to the extent needed to complete your order.
• Payment-related data may be processed through authorized payment partners and banking networks.
• We may disclose data when required by law, court order, or valid regulatory request.
• We do not sell personal data to third-party advertisers.

4. Data Retention

We retain data for as long as necessary to provide services, maintain records, resolve disputes, and meet compliance obligations. Retention duration varies by data category and regulatory requirements.

5. Security Controls

Expecto uses reasonable administrative and technical safeguards to protect stored and transmitted data. No internet transmission method is absolutely risk-free; users should also maintain secure account practices.

6. User Rights and Requests

• Request correction of inaccurate profile information.
• Request account/data review subject to legal and operational constraints.
• Raise privacy concerns and escalation requests via official support email.

Privacy Contact: expectoeats@gmail.com